Navigating the Customer Portal Open Tickets Estimated reading: 1 minute 77 views Contributors The section is visible when Tickets – View All or Tickets – View Mine is turned on.Allows the customer to add a new ticket. Visible when Tickets – Create New is turned on.Click a ticket number to view the ticket. The shopping cart icon indicates the ticket was invoiced. Hover over the icon to see the invoice number, and click to view the invoice.Relevant digiDocsAll Tickets