All Tickets

Number: Automatically assigned when a ticket is created.

Subject: A short description of the subject matter of the ticket.

Created: The date and time at which the ticket was created.

Last update: This shows how long ago the ticket was last updated.

Issue type: The type of issue in which the ticket was created.

Status: The status of the ticket. This is where it currently stands in the resolution process.

View All opens the Your Tickets screen with all items and additional search criteria for that module. Visible when Tickets – View All is turned on. Status is Not and Status is dropdowns are visible when Tickets – Show Status Filters is turned on.

Status is Not: This sorts your tickets showing the ones that are not meeting certain criteria.

Status is: This sorts your tickets showing the ones that are meeting certain criteria.

Ticket Details:

When you click on a ticket number, a Ticket Detail screen opens.

1. View a downloadable, printable PDF of the ticket.
2. Click to add a new file attachment to the ticket, whether documents or images, that are relevant to the ticket.
3. Click an attachment filename to view the attachment.
4. Enter a new comment in the Message field, then click Add Note to Ticket to add it to the Ticket Comments section below.
5. A log of all public ticket comments and communication in reverse chronological order. This lets you view communication.