Customer Portal MFA

1. On the MFA screen, click Setup MFA and Access Your Account.
2. Follow the instructions to download and install an MFA app if you don’t have one already.
3. Now open the MFA app (such as Google Authenticator or Authy) on your smartphone.
4. Scan the QR code to add the account to your smartphone.
   • If you do not have a smartphone:
     • Right-click the QR code, select “Save Image As”;
     • Save the image to your computer;
     • Visit https://scanqr.org/
     • Scroll down to the “Select QR Image” section and select the “Drag & Drop or Browse” icon;
     • Select the image you saved to your computer earlier;
     • Upload the image;
     • On the “Scanned Data” side of the page, double-click the data in between “secret=” and “&issuer” This is your Secret Code and can be used to create your 2FA/MFA code. For, BitWarden users would enter this into the “Authenticator Key/TOTP” field and, upon saving the code, will have 2FA codes generated immediately.

1. In the Code field in Syncro, enter the Code shown in your authenticator app.
2. Click Enable Multi-factor Authentication.
3. You may get a screen asking you to enter a Multi-factor Code again. Check your authenticator app if the code changes, enter the code, and click Verify.
4. Great! Now it’s enabled. Now click Download Recovery Codes to do that and put them somewhere very safe. You cannot access your account with these if you lose access to that Authenticator Profile you just added.
   
5. After saving the codes, click Next.
6. Now, you should also setup a mobile recovery option. Enter your mobile number and click Confirm Recovery Mobile.
   
7. Enter the code you receive on your mobile phone.
8. Click Confirm.
   

Now you are done setting yourself up.