General Details

Methods of Contact

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Please find our preferred methods of contact below!

Our ticketing system is almost always the best contact method; please refer to the list below for a faster response!


Ticketing system

  • dbits.ca/ticket & dbits.ca/portal & Support Software Tray Menu (On Windows, macOS and Linux workstations).
  • Allows you to submit a request or report an issue through a form.
  • You can track the status of your request or issue through our ticketing system.
  • Best for tickets, service requests, planning, etc.

Phone

  • 1-506-988-9243 – Option 5 (8 If Emergency)
  • You can call our support hotline to speak with a representative, report an issue, or request emergency assistance.
  • It’s best when a chat/ticket/email would take too long.
  • Refer to DigiBandit’s Phone System and call Flow for a detailed overview.

Email

  • Email [email protected] (and still [email protected]!)
  • You can email our support email address to report an issue or request assistance.
  • Please include as much detail as possible in the email to help us understand and address the issue or request.
  • Best for tickets, service requests, planning, etc.

Live chat

  • Support Software Tray Menu (On Windows, macOS and Linux workstations).
  • Our live chat support allows you to communicate with a representative in real-time through a chat window on their website.
  • Best for quick questions/answers, support walkthroughs, etc.

In-Person

  • Book an in-person meeting at our location or yours!
  • dbits.ca/contact
  • Best for consultations, assessments, special projects, etc.
  • Availability is based on meeting type, duration and agreement.

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