Comment

General Details

Methods of Contact

Estimated reading: 2 minutes 567 views Contributors

Please find our preferred methods of contact below!

Our ticketing system is almost always the best contact method; please refer to the list below for a faster response!


Availability by Method

Break/Fix (Repair Services)

  • Storefront & Walk-in: Mon – Sat, 12 PM – 5 PM
  • By Appointment: Mon – Sat, 9 AM – 12 PM

Live Chat (Quick Questions)

  • Mon – Sat, 12 PM – 5 PM

Full Support (Phone, Email, Tickets)

  • Mon – Fri, 9 AM – 5 PM

After-Hours Support

  • Available 24/7, but billable unless covered by an agreement.

Ticketing System

  • dbits.ca/ticket & dbits.ca/portal & Support Software Tray Menu (On Windows and macOS).
  • Allows you to submit a request or report an issue through a form.
  • You can track the status of your request or issue on your customer portal.
  • Best for tickets, service requests, planning, etc.
  • Access to internal documentation and procedures.
  • Available 24/7

Phone

  • 1-506-988-9243 (8 If Emergency)
  • You can call our support hotline to speak with a representative, report an issue, or request emergency assistance.
  • It’s best when a chat/ticket/email would take too long.
  • Refer to DigiBandit’s Phone System and call Flow for a detailed overview.
  • Available Monday – Thursday 9am – 5p, Friday & Saturday 12p – 5p.

Email

  • Email [email protected].
  • You can email our support email address to report an issue or request assistance.
  • Please include as much detail as possible in the email to help us understand and address the issue or request.
  • Best for tickets, service requests, planning, etc.
  • 24/7

Live chat

  • Support Software Tray Menu (On Windows, macOS and Linux workstations).
  • Our live chat support allows you to communicate with a representative in real-time through a chat window on their website.
  • Best for quick questions/answers, support walkthroughs, etc.
  • Mon – Sat 12p – 5p

In-Person

  • Book an in-person meeting at our location or yours!
  • dbits.ca/contact
  • Best for consultations, assessments, special projects, etc.
  • Availability is based on meeting type, duration and agreement and is by request.
  • Storefront open Monday – Saturday 12 P – 5 P
  • 607 St George Blvd, Suite 103, Moncton, NB E1E 2C2

Share this digiDoc

Methods of Contact

Copy link

CONTENTS
Click to listen highlighted text!

Subscribe

×
Cancel