General Details Methods of Contact Estimated reading: 2 minutes 567 views Contributors Please find our preferred methods of contact below!Our ticketing system is almost always the best contact method; please refer to the list below for a faster response!Availability by MethodBreak/Fix (Repair Services)Storefront & Walk-in: Mon – Sat, 12 PM – 5 PMBy Appointment: Mon – Sat, 9 AM – 12 PMLive Chat (Quick Questions)Mon – Sat, 12 PM – 5 PMFull Support (Phone, Email, Tickets)Mon – Fri, 9 AM – 5 PMAfter-Hours SupportAvailable 24/7, but billable unless covered by an agreement.Ticketing Systemdbits.ca/ticket & dbits.ca/portal & Support Software Tray Menu (On Windows and macOS).Allows you to submit a request or report an issue through a form.You can track the status of your request or issue on your customer portal.Best for tickets, service requests, planning, etc.Access to internal documentation and procedures.Available 24/7Phone1-506-988-9243 (8 If Emergency)You can call our support hotline to speak with a representative, report an issue, or request emergency assistance.It’s best when a chat/ticket/email would take too long.Refer to DigiBandit’s Phone System and call Flow for a detailed overview.Available Monday – Thursday 9am – 5p, Friday & Saturday 12p – 5p.EmailEmail [email protected].You can email our support email address to report an issue or request assistance.Please include as much detail as possible in the email to help us understand and address the issue or request.Best for tickets, service requests, planning, etc.24/7Live chatSupport Software Tray Menu (On Windows, macOS and Linux workstations).Our live chat support allows you to communicate with a representative in real-time through a chat window on their website.Best for quick questions/answers, support walkthroughs, etc.Mon – Sat 12p – 5pIn-PersonBook an in-person meeting at our location or yours!dbits.ca/contactBest for consultations, assessments, special projects, etc.Availability is based on meeting type, duration and agreement and is by request.Storefront open Monday – Saturday 12 P – 5 P607 St George Blvd, Suite 103, Moncton, NB E1E 2C2