General Details Methods of Contact Estimated reading: 2 minutes 213 views Contributors Please find our preferred methods of contact below!Our ticketing system is almost always the best contact method; please refer to the list below for a faster response!Ticketing systemdbits.ca/ticket & dbits.ca/portal & Support Software Tray Menu (On Windows, macOS and Linux workstations).Allows you to submit a request or report an issue through a form.You can track the status of your request or issue through our ticketing system.Best for tickets, service requests, planning, etc.Phone1-506-988-9243 – Option 5 (8 If Emergency)You can call our support hotline to speak with a representative, report an issue, or request emergency assistance.It’s best when a chat/ticket/email would take too long.Refer to DigiBandit’s Phone System and call Flow for a detailed overview.EmailEmail [email protected] (and still [email protected]!)You can email our support email address to report an issue or request assistance.Please include as much detail as possible in the email to help us understand and address the issue or request.Best for tickets, service requests, planning, etc.Live chatSupport Software Tray Menu (On Windows, macOS and Linux workstations).Our live chat support allows you to communicate with a representative in real-time through a chat window on their website.Best for quick questions/answers, support walkthroughs, etc.In-PersonBook an in-person meeting at our location or yours!dbits.ca/contactBest for consultations, assessments, special projects, etc.Availability is based on meeting type, duration and agreement.