Repair Agreement

We get it, terms and conditions aren’t the most thrilling read, but we promise to make this as clear and concise as possible for you!

General Terms

• Our rates grant you access to our top-tier repair and support services.
• Part prices fluctuate due to market dynamics. To ensure timely procurement of parts needed for your repair, we may require upfront payment for parts as part of our service agreement.

Data Management

• All data devices are backed up to our in-house file server before we work on them; you may waive this complimentary service at the beginning of your ticket.
• Opting for a fresh OS installation will erase everything on your drive. We highly recommend backing up essential data beforehand.

Damage Policy

• Our goal is to deliver flawless service for every job. However, in the rare event that complications arise, we kindly ask for your patience and understanding. We pledge to address and resolve any concerns together.

Refunds and Service Fees

• Service fees, corresponding to our efforts and resources utilized during diagnostics and repair attempts, are non-refundable.
• For detailed information on our refund, exchange, and warranty policies, please visit our website at dbits.ca/legal.

Support

• Compatible devices will be equipped with our Support software at no extra charge, enhancing our ability to provide swift and efficient support.

That’s the gist of it! We strive for transparency and ease in our processes. Should you have any questions or if anything is unclear, please reach out. Your peace of mind and satisfaction are paramount to us at DigiBandit IT Services.