Legal – Terms, Conditions, Warranty & More

Warranty, Returns, and Exchange Policy

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Scope of Warranty

Services Warranty:

  • Covers services provided by DigiBandit IT Services (“DigiBandit”) for specific devices and components as identified on the repair ticket or invoice line item(s).
  • Valid with warranty coverage matching the lifetime of the subscription.

Goods Warranty:

  • Applies to products invoiced by DigiBandit.

Warranty Period

  • Coverage matches the lifetime of the subscription.

Limitations and Exclusions

  • Excludes damage from accidents, misuse, negligence, software issues, or malware post-repair.
  • Does not cover data loss or corruption. Customers are responsible for data backup.
  • Warranty benefits are non-transferable and exclusive to the original purchasing member or customer.
  • No warranty on any liquid damage repairs (LDR), due to the volatile nature of LDRs.

Claim Process

  • Contact DigiBandit immediately to report any issues under warranty.
  • Return the device or product to DigiBandit for assessment.
  • Assessment will determine warranty coverage applicability.

Remedies

  • Services: Repairs at no cost or, if irreparable, a comparable replacement or store credit.
  • Goods: Repair, replacement, or store credit for the device’s trade-in value against used/refurbished products and service fees.

Return and Exchange Policy

  • Services: No refunds for rendered services. Issues will be addressed to ensure customer satisfaction within the warranty scope.
  • Goods: Unopened and unused products are eligible for store credit within 30 days. Data Devices are the final sale.
  • Exceptions: At DigiBandit’s discretion.

Disclaimer of Other Warranties

DigiBandit disclaims all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. DigiBandit will not be liable for incidental or consequential damages from product use or provided services.

Conclusion

This policy clearly outlines the scope and limitations of DigiBandit IT Services’ warranty, returns, and exchange offerings. We aim to ensure our members and customers receive quality service and support. For any further inquiries or clarification, please get in touch with our support team.

By choosing DigiBandit IT Services, you’re opting for a partner committed to your satisfaction and the enduring performance of your electronics. Thank you for entrusting us with your technology needs.

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Warranty, Returns, and Exchange Policy

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