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Data Recovery

Recover – File Selection Guide

Estimated reading: 2 minutes 160 views Contributors

Below are the steps to select the files you want to recover.

While this does not guarantee your files will be recovered, this stage is a great sign!

  • Log into your customer portal;
  • Once logged into your Customer Portal, find your Data Recovery Ticket and open it by clicking on the ticket number;
  • With the ticket window open, download the provided file titled “######_REPORT.zip” where “######” is your ticket number;
  • Once downloaded, select the .zip and right-click the included .HTML file, and select open;
Step 1
  • Once open, select the “Define permanent selection” button on the top left-hand corner; it looks like four little squares;
  • Browse the folders and select (using the checkmark) the files and folders you wish to recover;
  • Once you have selected all files to be recovered, select the save icon on the top left-hand corner;
Step 2
  • On your customer portal, select upload file;
  • Drag and drop the “selection.xsdf” to the file upload utility, and select “upload” and any browser reload prompts;
  • If you cannot ‘drag and drop’ the file, select the “+ add file” icon and browse to where you downloaded the file, select and upload;
Step 3
  • Send us a message to let us know you’ve uploaded the selection file;
Step 4
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