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Business IT

Google Workspace

Estimated reading: 4 minutes 359 views Contributors

Introduction

DigiBandit’s Managed Google Workspace service provides businesses with a seamless, secure, and productive environment using Google’s cloud-based tools. From setup to daily management, we ensure your Google Workspace is optimized, secure, and tailored to fit your business needs. This document outlines our offerings and support for Google Workspace, including configuration, user management, security, and compliance.


Service Inclusions

Google Workspace Setup and Configuration

Initial setup and configuration of Google Workspace, tailored to your organization’s structure and requirements:

  • Domain Verification: Verify and configure your domain within Google Workspace.
  • Email and Calendar Setup: Configure Gmail, Calendar, and Contacts for optimal functionality.
  • Drive and Document Settings: Set up Google Drive, Docs, Sheets, and Slides with appropriate sharing permissions and organizational settings.
  • App Access Management: Manage which Google services are accessible to users, including Chat, Meet, Keep, and Forms.

User Management

  • Onboarding and Offboarding: Create and configure new users, assign roles, and ensure departing users’ data is securely transferred and archived.
  • Role-Based Access: Apply roles and permissions according to team requirements, ensuring controlled access to sensitive documents and resources.
  • Group and Alias Management: Set up email groups, aliases, and distribution lists for efficient communication.

Mobile Device Management (MDM)

Enable Mobile Device Management within Google Workspace to monitor and secure devices used by employees:

  • Device Enrollment: Register and track all devices accessing Google Workspace.
  • App and Device Policies: Set and enforce policies around app access, password strength, and encryption.
  • Remote Wipe and Device Lock: Ensure security by remotely wiping or locking lost or compromised devices.

Security and Compliance

  • Two-Step Verification (2SV): Enforce and support two-step verification across accounts for added security.
  • Access Control Policies: Set up and monitor policies for data access, sharing, and user login.
  • Data Loss Prevention (DLP): Implement DLP rules to protect sensitive data within Gmail and Drive.
  • Audit Logging and Monitoring: Regularly review activity logs for security and compliance purposes.

Data Backup and Recovery

  • Google Vault: Configure and manage Google Vault for long-term archiving and eDiscovery.
  • Backup Integration: Provide additional backup services for critical data stored in Google Workspace applications.
  • Data Retention Policies: Define and enforce data retention policies to ensure regulatory compliance.

Additional Backup services via dataBack Cloud for Google Workspace, where we backup your Google Workspace user’s inbox, calendars, drives and more!


Enhanced Services

Advanced App Integrations

Integration of additional applications or tools with Google Workspace to enhance productivity:

  • Third-Party Apps: Integrate approved third-party applications like CRM systems or project management tools.
  • Custom Workflows with Google Apps Script: Build custom scripts to automate routine tasks within Google Workspace.

End-User Training and Support

Comprehensive training and support options for employees to ensure efficient use of Google Workspace:

  • User Training: Provide webinars or one-on-one sessions covering Gmail, Google Drive, Docs, and collaboration tools.
  • HelpDesk Support: Ongoing support for users experiencing issues with Google Workspace features.
  • Knowledge Base Access: Access to a curated collection of guides and FAQs for common Google Workspace tasks.

Reporting and Optimization

  • Usage Reports: Regular reports on usage, storage, and security compliance within Google Workspace.
  • Optimization Audits: Periodic audits to ensure settings and policies align with evolving business needs.
  • Storage Management: Manage and monitor Google Drive and email storage to optimize performance.

Documentation and Compliance

We maintain thorough documentation of your Google Workspace configuration, including:

  • Administrative Overview: A record of admin settings, user permissions, and policy configurations.
  • Compliance Audits: Monthly or quarterly compliance checks against industry standards.
  • Configuration Documentation: Detailed documentation on Google Workspace structure, policies, and integrations.

Conclusion

With DigiBandit’s Managed Google Workspace, your organization can expect reliable support, security, and efficiency from setup to daily management. For more detailed information or questions, please contact our team anytime.

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