macOS

Remote Access & Support

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Enable Splashtop access on a Mac

For DigiBandit to remotely access your Mac, you must enable several permissions within the macOS. Note that these security settings cannot be configured remotely—you must change these settings locally before establishing a remote session.

  1. In System Preferences, go to the Security & Privacy settings > Privacy.
  2. In the lower left, if the lock is locked, click it to unlock it and enter your password.
  3. You will click each of the below categories and then enable the Splashtop for RMM setting.
    1. Accessibility
    2. Full Disk Access
    3. Screen Recording
  4. If you do not see Splashtop for RMM setting listed, you will need to add it manually.
    1. Click the + below the list of apps.
    2. Click the drive selector at the top and select Macintosh HD.
    3. Click Applications > Splashtop for RMM.
    4. Click Open.
  5. Once finished, you may click the lock to lock it again if desired.

Viewing your assets in the Customer Portal

If you are subscribed to Remote Access and are on the Customer Portal, there will be a button with a monitor icon in the row of every asset you are assigned that is setup for remote access.

Portal Assets

Clicking the button opens the Splashtop Remote Access Viewer Application.

Splashtop Remote Access Viewer Application

If the computer has not started a Splashtop Remote Session before, you will be prompted with a pop-up asking you to download a Splashtop Viewer application. You can choose between a Windows version and a Mac Version. This download only needs to happen once on the machine to allow Splashtop to function from the device.

Your browser will present a pop-up asking you for permission to launch the Splashtop viewer. You can optionally say that you trust the app so that it doesn’t show again.

Using Splashtop

When you start a Remote Session, Splashtop will open in a separate window outside your browser. (Note that the below two screenshots are from the Windows version. The Mac version is similar.)

The Splashtop Navigation bar gives you lots of functions.

Splashtop toolbar

Disconnect session  Disconnect session

RDP switch session  RDP switch session—shows if multiple RDP sessions are active on this computer

Switch monitors  Switch monitors

View options  View resolution scaling options, frame rate settings, remote cursor

Full screen  Fullscreen

Ctrl+Alt+Del  Send Ctrl+Alt+Delete

Actions  Actions: Blank screen, lock keyboard and mouse, paste clipboard as keystrokes

File transfer  File transfer

Send messages  Chat window for Technician input

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