macOS Remote Access & Support Estimated reading: 3 minutes 61 views Contributors Enable Splashtop access on a MacFor DigiBandit to remotely access your Mac, you must enable several permissions within the macOS. Note that these security settings cannot be configured remotely—you must change these settings locally before establishing a remote session.In System Preferences, go to the Security & Privacy settings > Privacy.In the lower left, if the lock is locked, click it to unlock it and enter your password.You will click each of the below categories and then enable the Splashtop for RMM setting.AccessibilityFull Disk AccessScreen RecordingIf you do not see Splashtop for RMM setting listed, you will need to add it manually.Click the + below the list of apps.Click the drive selector at the top and select Macintosh HD.Click Applications > Splashtop for RMM.Click Open.Once finished, you may click the lock to lock it again if desired.Viewing your assets in the Customer PortalIf you are subscribed to Remote Access and are on the Customer Portal, there will be a button with a monitor icon in the row of every asset you are assigned that is setup for remote access.Clicking the button opens the Splashtop Remote Access Viewer Application.Splashtop Remote Access Viewer ApplicationIf the computer has not started a Splashtop Remote Session before, you will be prompted with a pop-up asking you to download a Splashtop Viewer application. You can choose between a Windows version and a Mac Version. This download only needs to happen once on the machine to allow Splashtop to function from the device.Your browser will present a pop-up asking you for permission to launch the Splashtop viewer. You can optionally say that you trust the app so that it doesn’t show again.Using SplashtopWhen you start a Remote Session, Splashtop will open in a separate window outside your browser. (Note that the below two screenshots are from the Windows version. The Mac version is similar.)The Splashtop Navigation bar gives you lots of functions. Disconnect session RDP switch session—shows if multiple RDP sessions are active on this computer Switch monitors View resolution scaling options, frame rate settings, remote cursor Fullscreen Send Ctrl+Alt+Delete Actions: Blank screen, lock keyboard and mouse, paste clipboard as keystrokes File transfer Chat window for Technician input