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Windows 8/10/11

Remote Access & Support

Estimated reading: 2 minutes 300 views Contributors

Viewing assets in the Customer Portal

If you are subscribed to SRA (Splashtop Remote Access) and are on the Customer Portal, there will be a button with a monitor icon in the row of every asset you are assigned.

Portal Assets

Clicking the button continues to the next section.

Splashtop Remote Access Viewer Application

If the computer has not started a Splashtop Remote Session before, you will be prompted with a pop-up asking you to download a Splashtop Viewer application. You can choose between a Windows version and a Mac Version. This download must only happen once on the machine to allow Splashtop to function from the device.

Your browser will present a pop-up asking you for permission to launch the Splashtop viewer. You can optionally say that you trust the app so that it doesn’t show again.

Using Splashtop

When you start a Remote Session, Splashtop will open in a separate window outside your browser. (Note that the below two screenshots are from the Windows version. The Mac version is similar.)

The Splashtop Navigation bar gives you lots of functions.

Splashtop toolbar

Disconnect session  Disconnect session

RDP switch session  RDP switch sessionβ€”shows if multiple RDP sessions are active on this computer

Switch monitors  Switch monitors

View options  View resolution scaling options, frame rate settings, remote cursor

Full screen  Fullscreen

Ctrl+Alt+Del  Send Ctrl+Alt+Delete

Actions  Actions: Blank screen, lock keyboard and mouse, paste clipboard as keystrokes

File transfer  File transfer

Send messages  Chat window for Technician input

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