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Managed IT Services

User Management

Estimated reading: 2 minutes 249 views Contributors

User Management – Core Service

Our User Management service is designed to provide seamless onboarding, efficient support, and secure offboarding for your team. With comprehensive digital account management, we ensure that your users are equipped with the tools, resources, and guidance they need to succeed while maintaining security and compliance.


Services

Onboarding

  • Tech Stack Onboarding: We handle the full onboarding process for new users, ensuring they have access to all necessary tools, applications, and resources from day one.
  • Getting Started Guides: We provide customized resource dumps, including detailed instructions on how to get started with each service in your tech stack.
  • User Setup: Accounts are configured for each user, ensuring access to the right software, cloud services, and internal systems.

Accounts Support

  • Users receive unlimited remote support during business hours via chat, email, or phone for everything to do with their account(s).
  • Issue Resolution: We proactively monitor and resolve issues that may arise with user accounts or systems.

Account Maintenance

  • Account Management: We handle day-to-day user account maintenance, including password resets, security checks, and updates to access permissions.
  • Compliance and Security: User accounts are managed to ensure compliance with security policies, including BitWarden password management to safeguard sensitive information.

Offboarding

  • Secure Offboarding: When a user leaves, we follow a structured offboarding process to revoke access, ensure data security, and maintain system integrity.
  • Data Backup and Transfer: We securely manage the transition of user data and ensure all critical information is preserved or reassigned.

This User Management service ensures your business runs smoothly by providing reliable and efficient support for every stage of a user’s journey—from onboarding to offboarding. Stay focused on your business while we handle the tech.

For additional add-ons and services, check out the full list of options in our DigiDocs.

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