Tray Icon macOS – Home Estimated reading: 3 minutes 255 views Contributors Click the raccoon icon on the top right corner of your menu bar in order to see all options available to you through DigiBandit IT Services.1. HelpDesk by DigiBanditThis will bring you to our support page, where you will be able to download our support software and see the description of our services and our rates. There is also a contact form that you can use to reach us with any issues or concerns you may have.You can read more about our HelpDesk here!2. Submit TicketThis will open a new Create a Ticket window. It will provide a form you can fill out which will be submitted to DigiBandit, which can be for support, projects, planning, purchases, and more.You can read more about tickets here!3. Customer PortalThis will bring you to a login page where you can access the customer portal. Here you can access your tickets or create a new one, view and pay your open invoices, approve or decline estimates, view your assets, and more!You can read more about the Customer Portal here!4. Book an AppointmentThis will bring you to our contact page. Here you are given the option to call or text, book an appointment, log in to your customer portal, see a map of our location or fill out a contact form for us to help you with the issue youβre currently having.You can find more information about contacting us at our Preferred Methods of Contact.5. Contact UsJust like the Book an Appointment option, the Contact Us option will bring you to our contact page.You can find more information about contacting us at our Preferred Methods of Contact.6. DigiDocs (Knowledge Base)This opens DigiBanditβs documentation page. This offers easy access to information about our services, including articles, videos, and resources.7.Β DigiDeets (Newsletter)This opens DigiDeets, DigiBanditβs newsletter. Here, youβll be able to read about updates and information provided by DigiBandit. It offers a convenient way for subscribers to stay informed about the latest developments.8. Live Chat β Mon-Fri 9a β 5pClicking this will open a chat window in which you are able to talk directly to one of our experienced technicians about any issues or concerns you may be having. It allows users to engage in instant text-based conversations and provides a convenient and responsive way for customers to get quick answers to their questions, receive assistance, or discuss IT services and solutions in real time.This service is offered Monday to Friday, from 9am to 5pm Atlantic Standard Time.