Services & Offerings Our Rates Estimated reading: 5 minutes 584 views Contributors We aim to offer transparent, fair, and flexible billing options to accommodate our clients’ diverse needs while maintaining the highest service standards.Repair & HourlyServiceDetailsPrice (+ Tax)By-the-MinutePrice Per Minute. No Minimum Charges. Plus Tax + Processing Fee(s) (like a credit card surcharge or fee to process cheques)$1.50– Pre-Pay & Save3 Hours labour + $1/min additional labour. Any remaining time will be available for future use.$180.00Pre-Pay & Save – Additional TimePre-Pay & Save $1/min additional labour.$1.00On-Site PremiumCharged per hour for on-site work, on top of whichever rate type you select. $30.00Pickup/Drop-OffOne-Time fee to pick it up, and drop it back off! Includes disconnect and reconnect. A signed Liability Release form is required.$60.00TravelBilled at $0.70/km if more than 25 km (50 km round trip) from our office. Billed for round trip total kms minus 50kms free range rate.$0.70–––One-Time System BackupWe keep a backup of your computer system for up to 1 year, secure on our dataBack cloud server. It is accessible from home via our Customer Portal when secured with Mulfi-Factor Authentication.$60.00Support SoftwareW’ll keep your computer in good digital and physical health, whatever that means. Includes “Device Management” service from our Managed IT Services. Valid for as long as you subscribe. Per Device, Per Month. All repair/services billed at the Pre-Pay & Save – Additional Time rate.$20.00–––Additional Parts WarrantyPay 25% more for your part and get a lifetime parts warranty.+25% Media ConversionServiceDetailsPrice (+ Tax)Single DigitizationWe’ll convert your media for you using any of the tools at our disposal. You pay us to process your media and provide it to you in a digital format. We do not charge your media for the runtime. Additional fees are charged for storage, physical media, and consumables. Price per media.$15.00Additional DigitizationWe’ll convert an additional piece of media for you!$5.00Digital to PhysicalWe’ll take your digital media, such as DVDs, VHS, tapes, CDs, etc., and make them real! Processing fee. Additional cost for physical media.$5.00Data RecoveryServiceDetailsPrice (+ Tax)In-House Data RecoveryData recovery standard fee. This covers all the basics: diagnostics, estimates, file lists, and most data recovery jobs! It is non-refundable.$250.00– Minor – Lab FeeDeleted Files; Formatted Drive; Corrupt File System; A few Bad Sectors. Per Device.$500.00Medium – Lab FeeSignificant Amount of Bad Sectors; Minor Firmware Damage; Damaged Electronics; Stuck, but Still Working Heads. Per Device.$900.00Major – Lab FeeDamaged Heads; Seized Motor; Failing NAND; Unresponsive SSD Controller; Damaged SSD Firmware; Severe HDD Firmware Damage. Per Device.$1,450.00– Additional Lab Processing FeesAdditional processing fees apply, including but not limited to the following:– Previously Opened Drive (for additional care, contamination control;)– Decryption (Only for cases where decryption of data is complicated;)– Flash/USB/SD/Mobile Phone/Tablet;– RAID/JBOD/Server/NAS– CCTV’s NVR/DVR, fire, custom jobs, rush fees, time machine backups, etc;$500.00Managed IT ServicesServiceDetailsPrice (+ Tax)Network (Management)Monitoring and management of your location’s network(s). (Site/Month, Plus Addons)$120.00–––Backup InternetStay connected with wireless backup Internet via SIM card. Provides immediate failover, ensuring you are always connected. (Site Addon – Site/Month + Use Fees)$50.00FirewallWe’ll monitor and manage your Firewall too! This rate may vary, but this is the average. (Site Addon – Appliance/Month)$60.00Website DesignWe’ll design a website for you, be it custom, by template, static HTML or Dynamic WordPress. Includes up-to 15 hrs of our design team’s time. (Website/One-Time)$2,400.00DomainWe’ll take care of your domain’s DNS, SSL, and all the other acronyms and services that comes with it. (Domain/Month)$5.00HostingWe’ll take care of your website! (Website/Month)$30.00–––User (Management)Digital Account Management for user onboarding, support and offboarding. (Per User/Month, Plus Addons)$30.00–––SupportUnlimited Remote Support during business hours via our chat or ticketing system (User Addon – User/Month)$60.00Print ManagementCloud-based print management software. We manage and maintain print environments with modern printing features! (User Addon – User/Month)$5.00BitWarden Password ManagerDrive collaboration, boost productivity, and experience the power of open source with Bitwarden, the easiest way to secure all your passwords and sensitive information. (User Addon – User/Month)$10.00Remote AccessSeamless remote access, secure file transfer, and unparalleled support. Elevate your team’s efficiency today! (User Addon – User/Month)$10.00–––Computer (Management)24/7/365 Remote Monitoring & Management: AntiVirus/EDR; User Control; Website/File/Process Monitoring; Windows & Software Updates and Upgrades. Free yearly physical cleaning included. (Per Device/Month, Plus Addons)$20.00Printer (Management)We’ll manage your printer! Updates, upgrades, ink, toner, maintenance, repairs, you name it, we got it. Includes Monitoring remote management. Required for User Print Management. (Device Addon – Device/Month)$20.00–––dataBack Device LicenseProtect your data with dataBack, offering effective, reliable, and cost-efficient backup solutions for total peace of mind. (Device Addon – Device/Month + Cloud Storage Usage @ $15/1TB/Month)$10.00dataBack Cloud StorageCloud Storage at $15/1TB/Month. See digiDocs for Details: https://dbits.ca/digidocs/public/services-and-offerings/mits/databack/$15.00 Lead Capture First Name * Last Name * Email * Phone Number Issue Subject * Details * Captcha Submit
